Riverbed Leads in Workplace Employee Experience Management Platforms
Riverbed, the leader in unified observability, today announced that it was named a Leader in Everest Group’s report: Workplace Employee Experience Management Platforms PEAK Matrix® Assessment 2023. Everest Group assessed 10 Digital Employee Experience (DEX) platform providers, which was based on the research firm’s annual request for information (RFI) process conducted over Q4 2022 and Q1 2023, exchanges with leading DEX platform providers, client reference checks, and an ongoing analysis of the DEX market.
The report recognized that hybrid and remote work models will persist for many years, and that a superior workplace digital experience is vital to ensure higher productivity, engagement, and satisfaction. According to Everest Group, this necessitates a constant need to measure holistic employee experience, including both transactional data such as user, endpoint, and application data, along with elusive employee factors such as sentiment, connectedness, and engagement. The report explores solutions to help enterprises that are increasingly looking for capabilities to monitor and manage overall workplace digital experience and resolve any disruptive issues.
Riverbed’s Alluvio Aternity was recognized for key capabilities around its end-point monitoring and management, application performance management, infrastructure and security monitoring and sentiment analysis. Recent innovations to Alluvio Aternity include End-User Experience Insights and Digital Experience Index (DXI) dynamic exploration which showcase how Riverbed is meeting modern day digital workplace challenges. Alluvio Aternity Insights assesses full-spectrum digital experience telemetry in real-time, enabling IT teams to identify emerging trends and patterns by comparing key metrics against benchmarks, while DXI Dynamic Exploration provides targeted filtering and analysis of hot spots with the greatest business impact. Together, these features provide a comprehensive view of an organization’s monitored landscape, allowing IT to prioritize issues and deliver continuous service improvement with immediate, contextualized performance insights. Additionally, the report called out the recent launch of the Alluvio Unified Observability platform, including Alluvio IQ, which uses machine learning with automated investigations and leverages end user experience telemetry from Aternity Digital Experience Management.
“We are honored that Alluvio Aternity was recognized as a Leader in Everest Group’s report looking at platform providers that manage the employee workplace digital experience,” said Richard Tworek, Chief Technology Officer, Alluvio, at Riverbed. “Riverbed’s market leading Alluvio Aternity brings business context to every end-user, application, and activity to inform remediation, drive down costs, and improve productivity for global IT organizations. As part of the industry defining Alluvio Unified Observability platform, Alluvio Aternity delivers a true and complete view of the digital employee experience (DEX) for the business, their employees, and ultimately for customers.”
Alluvio Aternity full-spectrum Digital Experience Management (DEM) combines User Experience Monitoring (EUEM) and Application Performance Monitoring (APM) and provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at scale from employee devices, every type of business application, and cloud-native application service. Deployed as an agent on end-user devices or application infrastructure, Alluvio Aternity measures what users actually see for every transaction, every app, running on any device. Today, Alluvio Aternity manages more than four million endpoints globally, and processes over 250 billion activities daily, playing a critical role in the Digital Employee Experience (DEX). Alluvio Aternity is part of the Alluvio Unified Observability portfolio from Riverbed.
