Lattice Debuts AI Agent for HR as HRIS Customer Growth Surges 250%

Lattice has introduced an AI-powered HR agent to streamline HR processes and enhance employee productivity. The AI agent automates responses to common HR inquiries, allowing HR teams to focus on strategic tasks like performance management and workforce planning. By integrating with company data sources, it provides personalized and context-aware answers. Alongside this, Lattice HRIS has experienced a 250% surge in customer growth since its launch. The company is also hosting the AI + Work Virtual Summit on March 25 and Lattiverse 2025 in June, where it will unveil further advancements in AI-driven HR solutions.

Lattice is reshaping the world of work with everything businesses need for HR, Talent, and AI in one platform

Customers like Figma, Red Door Interactive, and Pagefreezer are building a people-powered future with Lattice

SAN FRANCISCO, March 18, 2025 — Lattice, the all-in-one people platform for HR, Talent, and AI, today announced its AI agent for HR, designed to help HR teams work better and make employees more productive. When employees have questions, Lattice AI gives them answers without having to hunt and peck through intranets, documents, and knowledge bases. And instead of being burdened by busy work, Lattice AI now enables HR teams to focus on what matters most: driving performance, shaping the company culture and workforce, and making data-backed decisions that fuel business success.

HR Teams Spend 57% of Their Time on Manual Tasks. Lattice Changes That.

HR professionals often devote more than half their time to repetitive, manual tasks—fielding the same questions about company policies, benefits, and career development. Lattice’s AI-powered HR agent delivers instant, reliable, and context-aware responses, continuously learning from interactions to refine its guidance over time.

“Reviews used to take managers hours. With Lattice, that time has been cut to as little as 30 minutes, without losing authenticity or key insights,” said Alli Doyle, Strategic People Program Manager at Figma.

Lattice AI securely trains on your company policies and content that span across PDFs, Google Drive, Microsoft 365, intranets, and other sources to provide context and grounding for fast, accurate answers to HR-related questions. Soon, Lattice AI will further incorporate Lattice product data to provide personalized answers for every employee.

Lattice’s AI agent goes beyond answering questions—it transforms HR from reactive to proactive. By analyzing patterns in employee inquiries, it surfaces actionable insights that help HR teams refine policies, improve the employee experience, and anticipate workforce needs. The agent provides instant, personalized responses to prompts such as:

• Who are my top performers? Where should I spend my time with the team? Are there any retention risks?
• I want to advance to the next level. What skills should I develop over the next six months to be promotion-ready? What roles would I be a good fit for?
• I’m caring for a sick family member. How much PTO do I have? What benefits are provided?

“One of the most valuable aspects of Lattice AI is its ability to provide visibility into what employees are asking. Being able to track HR inquiries allows us to refine our policies, identify trends, and proactively address common concerns,” said Lisa Marino, Director of Employee Experience at Red Door Interactive. “Unlike other tools we’ve tried, this AI doesn’t just answer questions—it gives us actionable insights that help us improve our employee experience.”

AI-Powered Insights, Seamlessly Integrated into the All-in-One HR Platform

Lattice AI is part of a bigger vision with Lattice HRIS, the only solution that seamlessly connects modern HR technology with best-in-class people programs, eliminating the need for disconnected, outdated tools. Since launching on October 8, Lattice HRIS has seen 250% customer growth, with HR teams turning to its comprehensive platform for onboarding, workflows, and payroll processing.

Customers are seeing the impact of Lattice HRIS on their organizations firsthand. When customers choose Lattice, there are no regrets, just wins.

“With Lattice, setting someone up with onboarding as an admin feels significantly faster,” said Kaitlin Graves, VP of People, Pagefreezer. “The time it takes me to launch something is at least half, including the tasks that were the most frustrating part of our onboarding process in the past.”

On the Horizon: AI + Work Virtual Summit and Lattiverse 2025

Lattice is bringing top AI experts and people leaders together for the AI + Work Virtual Summit on March 25, to break down what’s next – from emerging trends to real-world strategies for upskilling teams, driving performance, and ensuring AI is used responsibly. Because people regrets are business regrets. Registration is open now for the Summit, which will be held in partnership with Masterclass at Work.

Next up: Lattiverse 2025

The biggest event in the HR cosmos is back. As AI continues to reshape the world of work, Lattice is leading the way to build a people-powered future. At Lattiverse 2025, taking place June 3 in San Francisco and June 10 in London, Lattice will unveil major product advancements, alongside ongoing monthly and quarterly releases that help HR teams stay ahead. HR leaders, executives, and industry innovators are invited to attend Lattiverse 2025 to learn, connect, have fun, and give back.

Registration is now open for both events. Learn more about Lattice AI and Lattice HRIS or sign up for a demo today.

About Lattice

Lattice is best all-in-one people platform, giving HR teams everything they need for HR, Talent, and AI—together in one place.The platform seamlessly integrates a modern HRIS with performance management, engagement insights, AI-driven analytics, payroll, and career development tools, giving HR teams everything they need to build high-performing teams and make data-driven decisions that drive business results.

Unlike outdated, disconnected systems, Lattice removes tradeoffs between best-in-class people programs and operational efficiency. Because HR teams shouldn’t have to choose between strategic impact and a system that just works.

With offices in North America and the UK, Lattice serves more than 5,000 customers worldwide, including Gusto, Brilliant Earth, Intercom, Webflow, Calm, NPR, Tide, and more. The company has ranked on the Inc. 5000 list of the fastest-growing private companies for four consecutive years and is rated as a Great Place to Work by 99 percent of its employees.

For more information, visit www.lattice.com.

SOURCE Lattice